Shep Hyken – Customer Service Cab Story | World news and information

Shep Hyken – Customer Service Cab Story

Posted by admin on January 5, 2010 Leave a comment (20) Go to comments

Professional speaker and author, Shep Hyken, tells his famous story about the cab driver. This story is an amazing example of great customer service. WHO IS SHEP HYKEN? Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The …

Customer ServiceCustomer, Hyken, Service, Shep, Story

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20 Comments.

thismomisodd January 5, 2010 at 3:32 am

Woops, hit post too soon. As you are going north, you will see it on the left. The canals are on the right.
thismomisodd January 5, 2010 at 4:10 am

It is on OConnor in Irving north of 114.
Shannon37215 January 5, 2010 at 4:40 am

Hey Shep!
I enjoyed seeing you at the CHART conference years ago in St. Louis and am happy to find this video.
I am conducting a training session for cab drivers and would love to show the video. How do I go about getting permission to upload this video?
johnkbates January 5, 2010 at 5:36 am

This is excellent. I want to ride with Frank if I ever go to Houston! Great job, great telling of a great story.
jasonsauer1 January 5, 2010 at 6:24 am

One of the best, if not the best customer service demonstration that I have ever seen. I share this with all my staff, how can I get more?
TrickSeventy8 January 5, 2010 at 6:24 am

Right on, Carry on
thandizulu January 5, 2010 at 7:06 am

Great cab story
Thandi Zulu
shephyken January 5, 2010 at 7:58 am

The rest of the speech? YouTube limits the video to 10 minutes. Hope you enjoyed the story of the Dallas Cab Driver. Thanks for watching!
jouamua January 5, 2010 at 8:23 am

Where’s the rest of the presentation/speech?
lizjoiner January 5, 2010 at 8:51 am

Many thanks. I really liked the way you told the story about the cab driver – great example for true customer service.
shephyken January 5, 2010 at 9:46 am

The fountain is called “The Mustangs at Los Colinas.”
lizjoiner January 5, 2010 at 10:30 am

What is the name of the fountain in Dallas?
NovaHorizon January 5, 2010 at 11:14 am

ok, that Christmas card part CAN’T be real 0.o
TheProgressAgent January 5, 2010 at 11:52 am

Great story.
Shep is a master!
Go Shep Go!!
karhochung January 5, 2010 at 12:30 pm

ok,,i need a taxi now…lol
Lauren13C January 5, 2010 at 12:38 pm

Loved it!!!
jeffreyds1 January 5, 2010 at 1:14 pm

Fantastic story. Really shows how important great service is!
Srabaa January 5, 2010 at 2:05 pm

I love this store……….This can help alot of people.
Thank you.
Dr.Sam
serviceuntitled January 5, 2010 at 2:41 pm

That is definitely exceptional service!
mny07bv January 5, 2010 at 3:17 pm

This is a well told and perfect example of outstanding and memorable customer service.

M.